Cabin crew interview rounds / questions

1.What is the customer care policy of the Airline?

Ans. As normal the question may look like but it is a very important question not only in terms of Aviation but everywhere.

We should know the customer care policy very well for whatever company we desire.

Here the recruiter wants to check the following things:

1. 1. Your research– Whenever we do something according to our interest we try to study every small aspect and the same is required here.

1. 2 . Knowledge– When you answer this question to the recruiter he/she will realize that you are a deserving candidate.

Sample Answer

Now I cannot give you the exact answer for this but can help you make one.

You can start your answer by explaining few lines about the tag line of the company in terms of customer service, its services like a refund, flight delays, cancellations, route deviation, and many such situations.

You can explain how the company acts with the passengers when a delay happens, or route has deviated, or cancellations happen,…..All these factors come under Customer Service Policy.

TIPS: PLEASE PLEASE….i know that you will do a proper search about fleet size and many more things and forget about the CUSTOMER SERVICE POLICY. Now every company has different policies so you have to make sure that you go through it once.

2.What is the Function of a flight attendant?

 

Ans. Now, this is one of my very favorite questions….NO NO NO…I am not a recruiter but this was the same question that was asked by me as well. However, I messed up.

Hence, the recruiter is trying to check your proper knowledge about the role.

If you are required to speak more you can count on all the responsibilities as well.

You can answer the question very easily and rapidly by using a few keywords like:

1. 1. Assuring the safety of the passengers.
2. 2. Taking care of the equipment.
3. 3. Giving Excellent customer service.

Sample Answer

It is quite a responsible job. The function of a cabin crew is to assure the safety of the passenger and to provide them with excellent service.

TIPS: Make sure you answer the question very CONFIDENTLY.

3. How will you deal with an unsatisfied customer?

 

Ans. My lovely future aviators this is something you will come across may be at very initial stage or after a long time or never in your career. But there are many cabin crew who have faced this .

Also I want to tell you whenever you hear this type of questions make sure you make step by step answers.

Now lets know what the recruiter want to check on with these question:

1. 1. Your action
2. 2. Calmness
3. 3. Patience
4. 4. The most important how you act in a sudden situation by keeping the reputation of your airlines in the mind.

Sample Answer

You can say “I will go the customer first and APOLOGIZE for whatever issues they are facing. Then i will try to know what his issue was and provide him with precise solution, Do some replacement along with some additional benefits if possible or necessary”.

Short answer: I will offer an Apology and give him the solution with attractive benefits so that he can have a positive attitude towards our airline. Also, we will get a permanent customer.

TIPS: Now with this kind of answer, the recruiter will realize that you are a calm and neutral but still direct person. This is a targetted answer with direct wording but make sure you say all this sentence very CONFIDENTLY….not sharply or rudely. Please make sure you SMILE after the answer is complete. With a smile, you will set a positive and energetic environment also this will reflect a positive side of your personality.

4. What will you do if a customer complaints about your service?

 

Ans. Now the most important thing you should remember is when you plan the answer to these questions tries to cover it within steps. Maximum steps can be 4 and minimum can be 3.

If we see carefully the previous question and this question is almost 90% similar only the wording is different. It may happen that different recruiters may play in different ways with the word but their hunt and answer expectation is 100% similar.

Sample Answer

Step-1 APOLOGY……List the problem and requirement of the customer so I can know whats the exact issue is.

Step-2 I will try to find the solution as much as possible by staying within the boundaries of company policies.

Step-3 Then I will provide them with the best solution.

Step-4 Even if I am unable to help then I will ask the supervisor or the manager to help.

5. Do you have any customer service job experience?

 

Ans. If you do not have any prior knowledge or experience about customer service job answer you can tell how you have helped people or were you a part of any NGO or a VOLUNTEER…This would be helpful.

TIPS: Make sure you tell the answer in a manner where you were proved powerful and helpful. If you have experience make sure your narrate your best story about customer service help.

6. How would you choose the right person to sit next to the emergency exits?

These are the part of the seat where most of the people are not interested in seating either because they are scared or what but they can sit still if they are ready to help the crew in case of any emergency.

Now we have to clear one thing in mind that till the aircraft is at the height the person seating next to the EXIT gate also becomes the part of the crew team…That is because they are let to seat there only if they agree to help the crew in case of any emergency.

If you are old or disable or having any kind of issue and you are not able to help them they will change your seats automatically with someone who can.

Sample Answer

I will assure that they are ready to help in case of any emergency.

7. What will you do if someone dies at the mid of the flight?

Ans. Now if someone dies during the mid-flight the crew does not pronounce them.

If someone gets really sick the crew has to report to their seniors and ask for help from the medical facility from the ground.

Sample Answer

I will ask my supervisor to help so the supervisor can get some medical help from the ground.

TIPS: For your knowledge, the worst-case that can occur is heart attache, diabetes or similar case can come in any such situation the cabin crew asks the pilot to establish a connection with the medical facility in the ground and performs according to their order.

8.What will you do the Dead Passenger?

 

Ans. Now few things to keep in minds:

1. 1. We should pray that we never come through such a situation.
2. 2. Even if we do our action it should not disturb the rest of the passenger it is better if they do not find it.

Sample Answer

I will quietly cover the passenger with the blanket so the rest of the passengers does don’t get sad and stare the passenger.

9. What are some of the things that can get a passenger kicked out of the plane?

 

Ans. Now the few things that can kick you out of the aircraft are:

1. 1. If the aircraft is at the ground and during the entry of the passengers the crew found that a passenger is drunk he/she will be kicked out.
2. 2. If you get physical with the crew or bother other passenger get ready to be thrown out.
3. 3. You can watch this video so it will get clear to you what i am talking about:

10. What is your weakness?

 Ans. If you are asked about the weakness try it to make similar then your strengths.

The structure of this answer should be like:

• What is it?
• Why do feel it is your weakness?
• How you are aware of it?
• Hoe you deal with it?
• How you are doing with it in your daily lives?

 

Hints:

1. 1. “I am a perfectionist so it takes me quite a long time to finish. I want things to be in detail so it can be understood by everyone. Also because I believe that things should be double-checked and organized well so mistakes can be avoided. Like I want to tell you a story about my cooking I love Indo-Chinese so I was trying to make it. For the first 3 attempts, it took me 3 hrs to prepare rice and curry only but now as I have practiced it, it can be done within an hour. I am aware of this and this is why now whenever I take upon any task I make sure that it is done on time and still that double-check and proper organization is there.”

 

1. 2. “I am very open and honest. Sometimes it might create a problem and hurt someone even when it was not intended. So, I was once going to a party with my friend and her dress was not appropriate but I could sense that she took a lot of efforts and I also did not want her to turn into the joke of the night so without thinking twice just because I cared for her I said straightly that girl could you please change your outfit although you look good but not appropriate according to the environment she did not understand and walked away in anger. But now as I am aware of it so now I slow down and make sure I think twice before opening my mouth.”

 

1. 3. “With my carefree and positive happy go lucky attitude I tend up lose things. I got so caught in whatever work I do in my professional life that I forget my own personal things like my keys, mobile phone. It was so what happened that I was once called by my boss to the office on Sunday for a new deal project and I got so happy and excited that I forgot my phone. After I stepped inside the bus and opened my purse to pay for the tickets I realized that I have left my phone at home and could not even return because the meeting was my priority. But now as I am aware so now I make conscious efforts to check twice those items before I move on.”

 

1. 4. “My love for cultures of any different country can be my weakness because whenever I want to talk to people about culture or drama people seems disinterested and get annoys whenever I want to share this knowledge. As I am fond of learning new culture my sources are different books, youtube channels, and blogs. So. whenever I try to discuss it with my friends they give me straight warnings that they don’t want to know anything. So, now I try to limit the amount of talk or the knowledge I want to share within the acceptable environment.”